NC Aquariums: What we learned

This guest post by Windy Arey-Kent of NC Aquarium at Pine Knoll Shores is the final in a 3-part series on NC Aquariums’ Innovative Solutions Grants+ project, aimed at testing different approaches to engaging guests for conservation action at aquariums. This blog post is a look at what NC Aquariums learned as a result of this project. Thank you to Windy and everyone who helped at NC Aquariums for your hard work! The North Carolina Aquariums were awarded a $16,000 Innovative Solutions Grant to see if our visitors would be interested in joining us in the purchase of Renewable Energy Certificate’s (REC’s) to help address the problems of climate change and ocean acidification. We were awarded the grant in December, 2013 and the project was funded through December, 2014. With this support, we were able to implement programs at each of our four sites and take four very different approaches to engaging visitors in this conservation ask during our high visitation months of May-September. My experience working with The Ocean Project was extremely positive from the beginning. Working with the staff, in advance, to research and identify the best ways to approach a project of this scope, with 4 facilities, was extremely useful. I even had issues submitting the grant online, due to my inexperience with some technology formats, and staff at The Ocean Project worked with me directly to answer my questions so that I could successfully complete the application. This process was so beneficial, not only for me, but for my staff and our facility. The lessons learned through this project were significant and pertinent to our departmental goals, plus we had a lot of fun! Why we tried What we learned Our advice to others Why we tried For our aquariums, our interest in doing this stemmed from our mission, which is to inspire appreciation and conservation of NC’s aquatic ecosystems, and also because it fit very nicely with a new strategic initiative at the NC Aquarium at Pine Knoll Shores, where our education department was focusing very intently on visitor’s conservation actions. And on the specific issue of climate change, we were really interested in an opportunity to move our visitors beyond “changing a light bulb” to a more meaningful action around energy choice, and this led us to RECs. According to the EPA, “One of the simplest and most effective ways to reduce your carbon footprint is to purchase REC’s, (which) are critical, effective and valuable instruments for expanding renewable energy in the U.S.” For our visitors, our working assumption, based on research by The Ocean Project and others, was that they’d welcome information about how to be part of the solution, and “go green.” So with this effort, here was an opportunity for us to do just that by supporting green power by buying a REC for the amount of energy typically used by a home in one month, while also helping our Aquariums achieve our own green energy goals though a “watt-for-watt” match from our partner, Greenlight Energy. (A secondary goal of the project was for each site to acquire enough REC’s to allow us to each become EPA Green Power Partners by obtaining at least 25% of our energy from renewables.) We wanted to see what would work best, not only in terms of inspiring our visitors to take action, but also in terms of ensuring a positive staff and visitor experience. To do this, we tried different approaches at each site, yet kept a lot of the variables the same, most notably the ‘ask’ of purchasing a REC. What we learned The lessons learned were meaningful and pertinent: we were able to ascertain that our visitors expect and appreciate it when we suggest ways for them to help, and seem most inspired to act on behalf of conservation when we model those behaviors as a staff and facility, and relate the importance of those behaviors back to our animals and our mission. The most straightforward measure was the amount of RECs purchased, and the table below shows our total kWh of green energy purchased, therefore avoiding the equivalent of that energy from traditional sources. While we did not reach our goal of becoming a Green Power Partner with the EPA, we learned a lot about how to go about obtaining that goal for our facilities in the future. NC Aquarium facilities kWh Purchased kWh Matched by Greenlight Energy Total kWh Fort Fisher 76,798 76,798 153,596 Pine Knoll Shores 21,870 21,870 43,740 Roanoke Island 14,731 14,731 29,461 Jennette’s Pier 80,601 80,601 161,202 194,000 194,000 387,999* But the more interesting insights came to us when looking at the above together with the results of the visitor surveys we conducted during the three-month trial period. The sites surveyed more than 1,100 visitors, with three key findings: 92% agreed (slightly agree to strongly agree) that “learning ways people like me can help conserve the ocean and its animals makes this aquarium a better place to visit” 92% agreed (slightly agree to strongly agree) that “this aquarium is a good source of information for people like me to learn ways to help conserve the ocean and its animals” 83% were interested (somewhat to very interested) in learning about “options for conserving energy or energy choices available to me at my home”   As for the staff’s response to the project, feedback from staff suggested that visitors were unfamiliar and easily confused by the REC concept, leading the Aquariums to conclude that alternate clean energy /energy saving asks should be explored. By comparing and contrasting their experiences, the Aquariums also learned some valuable lessons: When making an active appeal – staff or volunteers asking visitors to consider action through the purchase of RECs – the efforts were much more effective when interpreters used auditorium programs and dive shows to connect the ask with the animals and appeal to widely shared values, such as a belief in American ingenuity and a concern for the future. In contrast, interpreters […]